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McElwain Motors
901 Lawrence Avenue
Ellwood City, PA 16117
Phone: 724-758-4500
Fax: 724-758-8566
On your
most recent
service visit, how would you rate the service department on the following areas?
Service Survey
Ease of scheduling service?
Completely Satisfied
Satisfied
Neutral
Dissatisfied
Completely Dissatisfied
N/A
Completion of service in the time promised?
Neutral
Completely Dissatisfied
Dissatisfied
Satisfied
Completely Satisfied
N/A
Explanation of the work performed on your vehicle?
Completely Satisfied
Completely Dissatisfied
Dissatisfied
Neutral
Satisfied
N/A
Overall performance of the person who prepared your service order?
N/A
Completely Satisfied
Satisfied
Neutral
Dissatisfied
Completely Dissatisfied
Effort of the dealership to see that the service was done right?
Completely Dissatisfied
Dissatisfied
Neutral
Satisfied
Completely Satisfied
N/A
Quality of work performed?
Completely Dissatisfied
Dissatisfied
Neutral
Completely Satisfied
Satisfied
N/A
Avoided inconveniencing you
Completely Dissatisfied
Satisfied
Neutral
Dissatisfied
Completely Satisfied
N/A
Willingness to go out of their way to satisfy you?
Completely Satisfied
Satisfied
Neutral
Dissatisfied
Completely Dissatisfied
N/A
Having convenient hours of service?
Completely Satisfied
Satisfied
Neutral
Dissatisfied
Completely Dissatisfied
N/A
Ease of obtaining an appointment?
N/A
Completely Dissatisfied
Dissatisfied
Neutral
Satisfied
Completely Satisfied
Quickly acknowledging your arrival?
Completely Satisfied
Dissatisfied
Neutral
Satisfied
N/A
Completely Dissatisfied
Promptness in handling repair order?
N/A
Completely Dissatisfied
Dissatisfied
Neutral
Satisfied
Completely Satisfied
Clean, comfortable waiting area?
N/A
Completely Dissatisfied
Dissatisfied
Neutral
Satisfied
Completely Satisfied
Were you explained the work to be performed before hand?
Yes
No
N/A
Were you explained the work performed and the break down of the charges?
Yes
No
N/A
Were you informed when your car was ready?
Yes
No
N/A
The paperwork was completed and waiting when you arrived?
Yes
No
N/A
Were you contacted to ensure the work was performed to your satisfaction?
Yes
No
N/A
Was your vehicle fixed right the first time?
Yes
No
N/A
Would you recommend this dealership to a friend or relative as a place to have their car serviced?
Yes
No
N/A
Should you need service again for your car, would you return to this dealership?
Yes
No
N/A
Would you be comfortable doing business with us?
Yes
No
N/A
Was this your first visit to McElwain Service?
Yes
No
N/A
May we send you promotional e-mails?
Yes
No
N/A
Who was your Service Advisor?
Larry
Garrett
Rick
Other
I Don't Know
If you were not totally satisfied with the service provided, please state below the reason(s) for your dissatisfaction.
Overall, was your visit a positive one? Explain.
Signature
Signature
McElwain Motors |
724-758-4500 | Ellwood City, PA |
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